Last Updated: January 2026

1. Introduction

Welcome to Palomino Residential Senior Care Academy ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs the privacy practices of our website, palominoseniorliving.com, and our educational services.

By accessing our website or enrolling in our courses, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information collected automatically when you visit our website.

A. Personal Information You Provide

When you register for classes, fill out forms, or inquire about our programs, we collect:

- Contact & Identity Information: Your name, email address, and phone number.

- Qualifying & Survey Data: Information you provide when answering our intake questions, such as your knowledge of the senior care industry and your financial readiness (e.g., investment capital availability).

- Financial Data: We do not store your credit card details on our servers. Payment transactions are processed securely through our third-party payment processors, Stripe and Stan Store.

B. Automatically Collected Data & Tracking

When you visit our website, we use cookies and tracking technologies to analyze trends and improve your experience. This includes:

- Usage Data: IP address, browser type, device type, and pages visited.

- Tracking Tools: We use Google Analytics and Facebook Pixel to understand how visitors interact with our site and to tailor our marketing efforts.

3. How We Use Your Information

We use the information we collect for the following purposes:

- To Provide Educational Services: Delivering course content, managing enrollment, and verifying completion status.

- To Process Payments: Facilitating secure transactions via Stripe and Stan Store.

- To Communicate: Sending administrative information, course updates, and marketing emails through our provider, GoHighLevel.

- To Maintain Compliance: Ensuring our training meets the standards of the RCFE Association and California elderly care regulations.

- To Improve Our Marketing: Using data from Google Analytics and Facebook Pixel to measure the effectiveness of our advertising.

4. How We Share Your Information

We do not sell your personal information for monetary value. However, we may share your data in the following specific situations:

- Referrals to Other Trainers: As our Academy specializes in California RCFE standards, we may not be able to service applicants residing outside of California. In these cases, we may share your contact information with trusted fellow trainers or partners in your specific state to ensure you receive relevant training.

- Service Providers: We share data with trusted third-party vendors who assist us in operating our business. These include:

- Payment Processing: Stripe, Stan Store.

- Email Marketing & CRM: GoHighLevel.

- Analytics: Google, Meta (Facebook).

- Regulatory & Certification Bodies: We may verify your enrollment or certification status with the RCFE Association or relevant California state authorities to ensure professional compliance.

- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Your California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

- Right to Know: You have the right to request details about the categories of personal information we collect, use, and share.

- Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (such as maintaining records required by state law or certification boards).

- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

- Right to Opt-Out of Sharing: Because we use tools like Facebook Pixel, this may be considered "sharing" data for cross-context behavioral advertising under California law. You have the right to opt-out of this sharing.

To exercise any of these rights, please contact us at [email protected].

6. Data Security

We utilize industry-standard security measures to protect your personal information. Payment transactions are encrypted and handled by PCI-compliant providers (Stripe/Stan Store). However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to other sites (e.g., regulatory resources or partner sites). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy statements of any website you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your privacy rights, please contact us via email:

Email: [email protected]